YOUR SATISFACTION IS OUR PRIORITY:

If you are not satisfied with your purchase, please contact us within 48 hours and report any issues with your order. We will resolve your issues with a replacement for the product, credit towards your next order, or a partial/full refund on your items depending on the issue.
If you have received products which you did not order, damage or spoiled meat / meat that you may not be satisfied with, In this case our customer service team would require you to provide visual evidence (e.g photo, video) of the products in order to expedite the process.

WHAT SHOULD I DO:

1. Call or email us within 24 – 48 hours and report any issues with your order or product.
2. Picture or video proof for the products and packaging required.
We would recommend you to call our Customer Service team at (Phone: 0203 5388088) or Email (customerservices@hbhfoods.co.uk) and let the representative know the details of your package.